Marketplace Q&A Automation
Automated public answers for marketplace questions with compliance rules and logging.
Role
System design and workflow engineering
Problem
Public marketplace questions required fast, compliant answers tied to a shared product knowledge base — not open-ended chat.
What I developed
A polling workflow that detects unanswered questions, generates short compliant answers from a knowledge base and posts them through the marketplace API with full logging.
Architecture
Marketplace API (OAuth) → n8n scheduler → knowledge base (Google Sheets) → LLM generation with compliance constraints → API publish → interaction log.
What it handled
Unanswered question detection, compliant answer generation, API publishing and audit logging.
Key decisions
- Treat each answer as public and final, not conversational
- Encode platform compliance rules before generation
- Log every interaction for review
Evidence available
Architecture diagram · sample Q&A · compliance rules · sanitized workflow view
Limitations
Sample Q&A and workflow views are sanitized. Platform and client identifiers are not published.